AI & Virtual Agents for Retail & eCommerce
Democratize AI with bespoke solutions for your retail customers and support staff.
Imagine a retail environment where customers receive instant, personalized assistance at any time of the day, where inventory is managed seamlessly, and where customer insights drive resource allocation.
Refugio deploys Aisera virtual agents to help elevate the customer and support staff experience.
Effortless Customer Experiences
With Aisera's intelligent virtual assistant, customers can easily track orders, change shipping addresses, and find the nearest store by simply interacting with the bot. It's that straightforward.
Self-Service Anytime on Any Device
Provide your customers with 24/7 self-service across any device. Aisera's Conversational AI ensures they get quick answers without long waits and prevents support tickets from ever being opened.
Intelligent Order Management
Streamline order management with AI. Customers can handle returns, update profiles, and more, all within the bot, simplifying their interactions.
Personalized Offers & Recommendations
Deliver highly personalized offers and product recommendations, all inside Aisera's virtual agent. Engage and delight customers while increasing conversions.
Increased Customer Retention and Loyalty
Utilize deep customer insights like sentiment analysis and churn prediction to build stronger relationships and trust, driving deeper brand loyalty.
Seamless Handoff to Live Agents
Even the best AI can’t predict every customer issue, and Aisera is able to route the query to a live agent via voice, email and chat. On the back end, Aisera helps your support team find and communicate a solution quickly.
Questions we get asked
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Yes, Aisera uses advanced AI to predict stock levels, trigger restocking alerts, and forecast demand trends. This ensures that retailers maintain optimal inventory levels, reducing stockouts and overstock situations.
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Yes, Aisera likely seamlessly integrates with your current retail systems, including CRM, eCommerce platforms, and inventory management tools. When there is not an active integration we can build custom API connections.
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Aisera's technologies support multiple languages out of the box enabling you to provide customer service in various regions and languages. This feature ensures that you can offer a personalized and accessible shopping experience to customers via chat, voice and email.
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Refugio gets involved from the beginning to identify stakeholders and develop a strategy. We establish an AI governance board to report to, and project management our inhouse developers to create novel experiences.
